Refund policy
Last updated 23 September 2026.
No returns
Fruit and veg is fresh food. We do not accept returns, and we never ask you to send anything back. If something is wrong, we fix it with a replacement or a refund.
Your first box is guaranteed
If your first box is not right, for any reason at all, tell us and we refund it in full. No questions asked. This matches the promise on our home page.
If something in your box is wrong
Check your box when you get it. If an item is missing, damaged, or not up to scratch, tell us within 24 hours and send a photo.
You choose the fix:
- Replace it. We put the item in your next box, at no cost.
- Refund it. We refund that item to the card you paid with.
Email hello@ripeandready.store, text +61 411 464 169, or reply to your delivery text.
If your box did not arrive, or the wrong box arrived
Tell us within 24 hours. We either deliver the right box on the next Tuesday, or refund the full box. Your choice.
Skipping and cancelling
Skip a week or cancel in your account before Monday night and you are not charged for that box.
After Monday night your produce has already been sourced from the farmers. A skip or cancellation made after the cut-off applies to the delivery after next, and that week's box is delivered and charged.
There is no contract and no cancellation fee.
How refunds are paid
Refunds go back to the card or payment method you used. We process them within 2 business days. Your bank can take a further 5 to 10 business days to show it.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Contact
Ripe & Ready · ABN 63 296 980 463
hello@ripeandready.store
+61 411 464 169